Terms & Conditions
By placing an order with Vivid Squad, you confirm that you are in agreement with and bound by the terms and conditions below.
About Vivid Squad
Vivid Squad whom provides Digital Services as such
- Website Design & Development ( Mobile Responsive, User-Friendly, 2020 Trends websites)
- Design ( Logo Design, Posters, Illustrations )
- Social Media & Strategy
- Video Filming
Location: London, United Kingdom.
You can contact me by email at [email protected] or contact details provided with proposal of the project.
Vivid Squad will only carry out work only where agreed over on proposal.
Whilst every endeavor will be made to ensure that the website and any scripts or programs are free of errors, Vivid Squad cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it.
The website, graphics and any programming code remain the property of Vivid Squad until all outstanding accounts are paid in full.
Any scripts, cgi applications, php scripts, or software (unless specifically agreed) written by Vivid Squad remain the copyright of Vivid Squad and may only be commercially reproduced or resold with the permission of Vivid Squad.
Vivid Squad cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.
Any additions to the brief will be carried out at the discretion of Vivid Squad and where no charge is made by Vivid Squad for such additions, Vivid Squad accept no responsibility to ensure such additions are error free and reserve the right to charge an according amount for any correction to these or further additions.
The client agrees to make available as soon as is reasonably possible to Vivid Squad all materials required to complete the site to the agreed standard and within the set deadline.
Vivid Squad will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.
Vivid Squad will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrongdoing on the part of a site owner.
Vivid Squad will not be liable for any costs incurred, compensation or loss of earnings due to the work carried out on behalf of the client or any of the clients appointed agents.
Vivid Squad will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.
A deposit of 50% is required with any project before any design work will be carried out.
Once a website has been designed and completed the final balance of payment is then due in accordance with our payment terms. There are no exceptions to this, i.e If the client decides they no longer want the site, as they have commissioned the work and paid a deposit they are still obliged to pay for the work that has been done. Non payment will result in legal action being taken if necessary.
Website Development Cancellation
If site design and development work has already begun (such as creating a design concept), then the down payment is non-refundable.
DATABASE, APPLICATION AND E-COMMERCE DEVELOPMENT
Vivid Squad cannot take responsibility for any losses incurred by the use of any software created for the client. Whilst every care has been taken to ensure products are problem free and accurate, the ultimate responsibility lies with the client in ensuring that all software is functioning correctly before use.
Any scripts, cgi applications or software (unless specifically agreed) written by Vivid Squad remain the copyright of Vivid Squad and may only be commercially reproduced or resold with the permission of Vivid Squad.
Where applications or sites are developed on servers not recommended by Vivid Squad, the client is expected to provide or seek any information,additional software,support or co-operation pertaining to the server required in order for the application to be correctly developed. Where large applications are to be developed, it is the clients responsibility to provide a suitable testing environment which is identical to the final production environment.
The client is expected to test fully any application or programming relating to a site developed by Vivid Squad before being made generally available for use. Where “bugs”, errors or other issues are found after the site is live, Vivid Squad will endeavor (but is not obliged to) to correct these issues to meet the standards of function outlined in the brief.
Hosting is not provided by Vivid Squad, it can be only recommended by Vivid Squad where if anything occurs such as, website fails due to the server Vivid Squad is not responsible for the losses.
PASSING OF RIGHTS
Once all amounts due to us from you are paid and cleared you are assigned the rights to use, as applicable, the products and services, including, the web site which includes the text, graphics, animation, audio components and digital components contained within the finished web site, in accordance with these terms and conditions, the Project Agreement and any applicable agreement, terms or licence but no rights of ownership are conveyed unless specifically stated in the Project Contract.
No such rights as described in above will pass until all amounts due to us from you are paid. This means that we will have a lien over any service, products, data or information. If you have not paid the invoice in full within 2 months from the date of the invoice you agree that you will forfeit your rights.
The rights to photographs, graphics and any third party items such as source code, always remain the property of their respective owners.
Unless you have our specific written agreement in the Project Contract, all products, including Content Management Systems, interfaces, navigational devices, menus, menu structures or arrangements, icons, help, all operational instructions, scripts, cgi applications, software, programming/source code, and all other components of any source or object computer code that comprises the Website, all literal and non-literal expressions of ideas that operate, cause, create, direct, manipulate, access, or otherwise affect the Content and design elements used or developed and all software, and our products and results of our services remain our property and we retain full ownership rights and all intellectual property rights. You specifically agree not do anything that may in any way infringe upon or undermine our rights, title, or interest in the Website or our products and services. This includes, but is not limited to, any sale, transfer or gift of the whole or of any part of any item, data or anything whatsoever that we own. You fully understand that we may reproduce, reuse, develop and use in any other way we choose, anything within our ownership.
Anyone who experiences a problem with their web service provided by Vivid Squad should raise the matter directly using our online contact form to do so, giving sufficient information to locate the material (such as an url) and clearly outlining the grounds for complaint.
Vivid Squad will approach the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.
Formal complaints procedure
The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.
A formal complaint should be made in writing to Vivid Squad, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.
An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.